Library Assistants (LAs) and student workers serving at circulation desk and online chat service play a vital role in responding and referring reference questions. The goal of this Guide is to enhance LAs and students workers' search skills and provide a reference workflow and manual to help them respond to in-person and online common reference questions efficiently and professionally and refer intensive ones to librarians.
⇒This guide will be continuously updated based on LAs, student workers and librarian feedback.