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Reference Manual

Guide Purpose and Audience

Library Assistants (LAs) and student workers serving at circulation desk and online chat service play a vital role in responding and referring reference questions. The goal of this Guide is to enhance LAs and students workers' search skills and provide a reference workflow and manual to help them respond to in-person and online common reference questions efficiently and professionally and refer intensive ones to librarians.

⇒This guide will be continuously updated based on LAs, student workers and librarian feedback.