This guide is used for peer reference training and can be used as a manual to refer to as needed. The idea is that Library Assistants and Student Workers have terrific connections with our students already, so it would be beneficial for you to work closer with students on their reference needs too! You will develop customer service skills, your research abilities, and you'll learn a little more about the library while you're at it.
This guide will cover basic reference functions and skills, as well tips for making referrals to librarians. Please use it as needed!